CERTIFICATE IN INFO. SECURITY AND SERVICE MANAGEMENT

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This unique Three Terms (one year) post-secondary certificate offers industry-oriented approach to systems security and support. The program is blend of Information Security and IT Service Management that will provide students with the foundational information security skills and knowledge necessary to be successful in the IT security and service industry. Foundational topics will include information security, ethics, network management/analysis, programming and scripting, operating systems, and database management. Building on those foundational topics, the curriculum will also develop students’ skills in the areas of risk analysis, cryptography, vulnerability testing, access control implementation, and security audit performance. Graduates of this program will be able to proactively implement sound security practices to mitigate security risks and respond quickly to security breaches and issues that may have occurred. Through hands-on lab activities and case study analyses will enhance students’ information security understanding and develop their interpersonal, communication, organizational, and problem-solving skills.

Industry certification ITIL foundation included in this program will enhance the graduate’s employability opportunities significantly.

This program will provide graduates with the knowledge and skills required to perform the following functions associated with these roles:

• Install, configure and troubleshoot system and network enhancements to promote security in an organization.
• Communicate security protocols, policies, and audit results and related documentation to any level of the organization.
• Implement and evaluate security solutions for business processes, applications and communications to protect business resources and respond to the needs of all the internal stakeholders.
• Perform vulnerability assessments for infrastructures, web and applications.
• Evaluate and apply tools and techniques to formulate countermeasures to secure information systems against security threats.
• Monitor and analyze logs and alerts from security devices to determine the extent of a security breach and what data has been compromised.

This Certificate of Information Service and Security Management provides graduates with information security knowledge and skills required to perform the following potential roles:

• SOC Analyst
• Cybersecurity Analyst
• Infosec Solutions Sales Specialist
• IT Security Specialist
• Information Security Analyst/Architect
• Information Security Consultant
• Service Desk Support Technician
• Specialist, Technical Support
• Technical Support Specialist
• IT Support Technician
• IT Help Desk Support
• Help Desk Associate
• Help Desk Technician
• Computer Help Desk Technical
• Tier 1 Help Desk/Customer Support
• IT & Help Desk Technician

• High School (12th grade)
• English Language Proficiency Requirements (if applicable) – English language proficiency is essential. Applicants with international transcripts who do not provide English proficiency test results must test at the college level in the Red Cliff College’s English assessment to be considered for admission.
• Intermediate Level Computer Literacy Skills – Sufficient to work with operating systems, and Microsoft 365 (applications like Word, Excel, PowerPoint, and Outlook).
• Bring Your Own Device (BYOD) – Students are required to purchase their own laptops from a vendor of their choice.

• Laptop Specifications:
• Intel quad-core CPU (i5 or i7) with a chipset that must support virtualization
• RAM (8GB – 16GB)
• 1 TB hard drive
• 15 inches 1080p screen
• Integrated graphics
• Windows 10
• Please ensure that your laptop has a built-in webcam and microphone required for online learning. A quality headset/microphone is also recommended
• Equivalent specification in an Apple MacBook Pro is acceptable

• Semester 1
• Enterprise Information System
• Windows Operating Systems
• Linux – 1
• Information Security and Risk Management
• Network Security – 1
• Semester 2
• Network Security – 2
• Linux – 2
• Project Management
• Microsoft® Windows Server® Administration
• Professional Communication and Presentation Skills
• ITIL Foundation – 1
• Semester 3
• Active Directory Infrastructure
• Microsoft Windows Security
• Resume Building & Job Search Techniques
• Microsoft Technology Associate (Windows Server Administration)
• ITIL Foundation – 2